Returns & Exchanges

At TIME Official Store, we are committed to your peak performance; if your sports gear doesn't meet your expectations, you can return or exchange items within 30 days of purchase. All products must be in original, unused condition with tags attached to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Package Your Gear

Securely pack the items in their original packaging, ensuring all technical manuals and accessories are included to prevent damage during transit.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Quality Inspection & Refund

Once our team verifies the condition of the returned equipment, we will process your refund or ship your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing